Last updated: October 24, 2026
We reply to support messages as soon as they arrive, usually within seconds. If something goes wrong, we fix it with you.
Before you are charged, checkout shows the amount. A recurring plan also shows when it renews and how much. Cancel the next renewal in billing settings. Canceling does not take away the period you already paid for.
| Situation | What we do |
|---|---|
| Failed generation, no file delivered | Reserved credits come back. Email the task ID if they still look missing. |
| Credit-pack refund within 30 days, less than half used | We refund it. Failed generations don't count as used. |
| Duplicate charge, nothing delivered, wrong pack, or service failure | We refund that charge even if more than half was used. |
| Membership renewal or plan charge you didn't mean to buy | Email us and we refund that charge. |
How to request a refund. Email support@videoany.ai. Say what happened. Include your account email and order or transaction ID.
Refund timing. We start refunds as soon as we confirm the request, usually the same day. They go back to the original payment method. A bank can take a few days to show the money.
Membership. Cancel anytime in billing settings. Canceling stops future renewals. Current-period benefits stay until that period ends.
A note on usage. If you fully used a credit pack to keep delivered files, that is the product working. A broken charge still gets fixed.
See our Terms of Service and Contact page.